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CQC regulates Brunswick Court Dental Practice Limited to provide care at Brunswick Court Dental Practice Limited.
Our last check showed:
This service was meeting all CQC national standards
Find us:
Hove, East Sussex, BN3 1NA
Based in the centre of Hove, all main bus routes drop off at “Brunswick Place”, just opposite our practice and a taxi rank is positioned outside our front door, as well as brighton bikes rentals. Metered parking spaces are also available outside our building, and in the neighbouring Brunswick Square and nearby streets. If you need further advice, please call the practice and our lovely team will be able to advice of other alternatives.
Opening hours:
- Mondays: 8.30am – 5.30pm
- Tuesday: 8.30am – 5.30pm
- Wednesday: 8.30am – 5.30pm
- Thursday: 8.30am – 5.30pm
- Friday: 8.30am – 4pm
- Saturday by request
Referrals
If you would like to refer patients to us for any aspect of implant dentistry please contact the surgery for our implant referral pack.
Alternatively please fill out a Referral Form.
Code of Practice for Patient Complaints
The House of Dental at Brunswick Court take complaints very seriously. We ensure that all our patients receive the best levels of care and service that we can provide.
If we have failed to meet our own expectations, we would like to know. We welcome constructive feedback as we are committed to improving and monitoring our practice standards.
Our policy for dealing with any complaints is as follows:
The person responsible for dealing with any complaint is The Practice Operational Manager. If you have a complaint, please telephone the practice and ask to speak to her. If she is unavailable, Front of House will take brief details of your complaint and arrange for your call to be return within 24 hours.
If you send us a complaint in writing or by email, your complaint will be passed on immediately to The Practice Operational Manager.
We will acknowledge your complaint in writing/email, and send you a copy of our Complaints Procedure within three working days.
We will seek to investigate your complaint and will normally respond to you within ten working days. If we are unable to investigate the complaint within ten working days, we will let you know and provide you with a likely period within which the investigation will be completed.
We will confirm the decision about the complaint in writing immediately after completing our investigation and let you know what steps we intend to take to resolve the matter to your satisfaction.
Comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
If you still feel that we have not addressed your complaint to your satisfaction then a complaint may be made to:
The Dental Complaints Service,The Lansdowne Building,
2 Lansdowne Road,
Croydon,
CR9 2ER.
Telephone: 08456 120 540